Refund & Return Policy

At Honey Healed, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Return Window

We accept return requests within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, products must:

• Be unopened, unused, and in their original sealed packaging.

• Be in the same condition as received.

• Include proof of purchase (order number, receipt, or confirmation email).

Because our products are consumable health and wellness products, we cannot accept returns of products that have been opened, used, or had their safety seal broken.

To request a return, please contact us at contact@honeyhealed.com before sending any item back.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, leaking, or if you receive the wrong item, contact us within 7 days of delivery at contact@honeyhealed.com and include:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will review the situation and, when appropriate, provide a replacement, store credit, or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Opened or used propolis products

• Opened or used bee products

• Consumable food or dietary supplement products

• Products with broken safety seals

• Gift cards

• Clearance or final sale items

• Customized or special-order products

Exchanges

We do not offer direct exchanges.

If you have an unopened product eligible for return, you may return it and place a new order for the item you prefer.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers may cancel or return their order within 14 days of receipt without providing a reason.

However, pursuant to applicable consumer protection regulations, this right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.

Therefore, opened or unsealed consumable products are not eligible for return under the EU cooling-off provisions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

If more than 15 business days have passed since your refund was approved, please contact us at contact@honeyhealed.com.

Return Address

Please contact us before sending any return. We will provide the appropriate return address and instructions based on your location and order.